Shipping & Returns

Loss or Damage in transit: Replacement of damaged items or lost deliveries can only be offered to customers who have selected the Freight Insurance option when placing their order. Please inspect the contents of your shipment carefully upon your receipt of it. You have three (3) days to report any items that are missing or have arrived damaged or broken in transit. We will not accept any responsibility, or offer any options after those three days have passed.

Delays in transit: Standard Shipping averages 2-5 days for delivery to most areas in Australia, while Express Shipping averages 1-2 days. Shipping to regional areas (eg regional WA/NT) will take longer. It is important to remember that delivery times are estimates, and can be affected by weather conditions or other unforeseeable events that are outside the control of the shipping company. Once an order has been dispatched, shipping costs are non-refundable.

Returns policy: We offer a 7-day return policy for product in its original, unopened and undamaged packaging (with any seals and shrink-wrap intact). Restocking fees may apply, and credit value is based on current market prices. You must contact our Customer Service staff within 7 days of shipping of the product to return a product in this way.